Recall an email sent from Outlook Desktop and Outlook Web

On Outlook, it is possible to recall a sent email (and thus delete it from the recipient's inbox) if the recipient's email account is an Outlook or Exchange (Microsoft) account.

Requirements for Recalling an Email

• Compatible accounts: Message recall is only possible if both the sender and the recipient are using Microsoft 365 or Microsoft Exchange accounts. 
• Unread message: The recall only works if the recipient has not yet opened the email.

Recall an Email on Outlook Desktop

1. Go to the Sent Items folder.

2. Double-click on the email you want to recall to open it in a new window.

3. In the Message tab, under Move, click on More Move Actions, then select Recall This Message.

4. Choose one of the following options:

   • Delete unread copies of this message: to delete the sent email.

   • Delete unread copies and replace with a new message: to send a corrected email.

5. Check the box "Tell me if recall succeeds or fails for every recipient" if you want to receive a notification of the result.

6. Click OK to confirm.

Recall an Email on Outlook Web (or new Outlook version)

1. Go to the Sent Items folder.

2. Double-click on the email you want to recall to open it in a new window.

3. In the top toolbar, click Recall message. If this option is not visible, click the three dots (...) to show more actions, then select Recall message.

4. Confirm the recall by clicking OK in the dialogue box that appears.

5. You will then receive a message recall report in your inbox, indicating whether the recall was successful, is pending, or failed:
   

Note: This feature is only available if the conditions mentioned above are met. If the recall fails or if the recipient has already read the email, consider sending a follow-up message to correct the error.