How to access a shared box on different versions of Outlook

Accessing a shared box on Outlook may be different depending on which version you're using: Outlook Desktop, Outlook Web Application, or Outlook on the mobile app. Here's a guide to help you navigate each of these versions.

Access from Outlook Desktop

1. Open Outlook Desktop: Launch the Outlook application on your computer.
2. Wait for the shared box to appear: Once the administrator configures the permissions for the shared box, it should automatically appear in your inbox list. This may take a few minutes.

Here, "Type Form" is the name of the shared box that was just added for me.

Access from Outlook Web Application

1. Open Outlook Webmail: Log in to your Outlook account through the browser by accessing Outlook Web.
2. Using "open another box...":
   • Click on your profile picture or account icon at the top right of the screen.
   • Select "open another mailbox..." from the drop-down menu.
   • Type the name or email address of the shared box and click "open".
3. Access the shared box: the shared box will open in a new window. You will be able to access it like a normal inbox.

Using the example of the shared box named "Type Form", the search tool allows me to easily find it.

Access from Outlook Mobile Application

1. Open Outlook Mobile: Launch the Outlook app on your mobile device.
2. Add a shared box:
   • Go to settings by clicking on your account icon (usually located in the upper left corner of the screen).
   • Under Accounts, select your primary email account.
   • Click on “shared mailbox”.
   • Enter the email address of the shared box and click "add mailbox".
3. Access shared box: The shared box will now be visible in your inbox list. You can access it like a normal inbox.