Manage automatic email forwarding (transition to TELUS Health)

As part of the adoption of our new TELUS Health identity, an automatic forwarding of emails received on your Human & Work mailbox to your @telushealth.com mailbox can be set up.

Here are the steps to follow if you wish to add automatic forwarding with a copy from Human & Work to TELUS Health:

1. Remove automatic forwarding from your TELUS Health mailbox
2. Add automatic forwarding with a copy of Human & Work emails to TELUS Health

1. Remove automatic forwarding from your TELUS Health mailbox

• To view the forwarding configuration on the TELUS Health side, click on the link below in a private browsing tab and/or by authenticating with your TELUS Health account: https://outlook.office.com/mail/options/mail/forwarding/forwardingOption
• If forwarding is active on your TELUS Health account, deactivate it.

The procedure is simple:

1. Access the link above in the TELUS Health environment.

2. Uncheck the "Enable forwarding" box.

3. Click on "Save".

2. Add automatic forwarding with a copy of Human & Work emails to TELUS Health

• To view the forwarding configuration on the Human & Work side, click on the link below in a private browsing tab and/or by authenticating with your Human & Work account: https://outlook.office.com/mail/options/mail/forwarding/forwardingOption
• Set up the automatic forwarding with a copy towards TELUS Health.

The procedure is simple:

1. Access the link above in the Human & Work environment.

2. Check the "Enable forwarding" box.

3. Add your @telushealth.com address.

4. Check the "Keep a copy of forwarded messages" box. 

5. Click on "Save".