Installation and use of AnyDesk for remote control

Under certain conditions, Human & Work's internal IT support may need to directly access your computer. To do this, the technician uses AnyDesk, a secure remote control tool. The technician will ask you to download an executable file on your computer to effectively address your support request.

For any intervention, please make sure to collaborate only with a Human & Work technician (see below).

By downloading and using AnyDesk at the request of Human & Work IT support, you acknowledge and agree that:

• The technician may temporarily access and operate on your professional or personal computer strictly within the scope of your support request.

• This intervention will be conducted under your supervision and in accordance with internal IT security policies.

• Human & Work disclaims any liability for accidental loss or modification of data on your device during this assistance.

For Windows

1. Download AnyDesk:

   • Click this link to download the executable file: AnyDesk for Windows.

   • Once downloaded, double-click the AnyDesk.exe file to open it.

2. Share your ID:

   • A window will open with a 9- or 10-digit number labeled "This Desk."

   • Share this number with the Human & Work technician handling your ticket.

3. Authorize remote control:

   • The technician will request a connection to your computer. A confirmation window will appear on your screen.

   • Before accepting, verify the following:

     • The technician's name matches your usual contact (as indicated at the bottom of email replies to your tickets).

     • The Human & Work logo appears in the AnyDesk interface.

   • Click Accept to authorize the connection (accept without "shield" if you are not the administrator of your computer).

For macOS

1. Download AnyDesk:

   • Go to AnyDesk for macOS and download the application.

2. Install AnyDesk:

   • Open the downloaded (.dmg) file, then drag the AnyDesk icon into the Applications folder.

   • Once copied, open the application from the Applications folder.

3. Configure system permissions: To allow the technician to control and view your screen, you must enable specific permissions in macOS:

   • Open System Preferences:

     • When launching AnyDesk for the first time, a message will prompt you to grant access. Click Open System Preferences (or access it manually via Apple Menu > System Preferences > Security & Privacy).

   • Enable required access:

• In the Privacy tab, follow these steps:

  • Screen Recording:

    • Select Screen Recording from the left menu.

    • Check AnyDesk in the list of allowed applications.

  • Accessibility:

    • Select Accessibility from the left menu.

    • Check AnyDesk to allow interaction with your computer.

  • Full Disk Access:

    • Select Full Disk Access from the left menu.

    • Click the + sign, find AnyDesk in the Applications folder, and add it.

• Restart AnyDesk:

  • Once permissions are set, macOS will prompt you to quit and relaunch AnyDesk. Click Quit and Reopen.

• Share your ID:

  • Launch AnyDesk and locate your unique 9- or 10-digit ID displayed in the main window.

  • Share this ID with the Human & Work technician.

• Authorize remote control:

  • Once the technician requests a connection, a window will appear.

  • Before accepting, verify:

    • The technician's name matches your usual contact (as indicated at the bottom of email replies to your tickets).

    • The Human & Work logo is visible in the AnyDesk interface.

  • Click Accept to authorize access.

In case of difficulty or if you have any doubts about the technician's identity, immediately contact IT support before approving the remote connection.