Use multiple browsers to separate your Microsoft accounts

If you use multiple Microsoft accounts on the same device, such as your Human & Work account and a TELUS Health account, a single browser can mix sessions. 

This can cause login errors, opening the wrong account, or being unable to access certain links. 

Our recommended solution: two browsers

The simplest and most reliable way to separate your accounts is to use two different browsers.

Example:

• Google Chrome : Human & Work account

• Firefox : TELUS Health account

Advantages:

• Completely separate sessions and cookies

• Reduced access errors

Keep in mind that if you click a link it will open in your default browser which, unless you changed anything, is configured with your historical H&W account.

When you receive a TELUS Health link, always open it in the browser dedicated to that account to avoid any confusion (by copying and pasting the link).

Alternative: one browser with multiple profiles (Microsoft Edge)

If you prefer to use a single browser, you can create a profile for each account.

Example:

• Professional profile 1: Human & Work

• Professional profile 2: TELUS Health

Each profile keeps its logins, cookies, and settings independently, allowing you to switch between multiple accounts without interference.